dhaka 777 Privacy Policy

1 Data We Collect

dhaka 777 collects personal data from users in a number of ways — directly through the account registration and KYC verification process, automatically through your interactions with the platform, and in some cases from trusted third-party sources. We collect only the data that is necessary to deliver and improve our services, comply with legal obligations, and maintain the security and integrity of the platform for all Bangladeshi players.

The categories of personal data we collect are described in detail below:

A. Identity & Registration Data

• Full legal name: Collected at registration and verified against government-issued identification during the KYC process.
• Date of birth: Required to confirm that you are 18 years of age or older, as required by our age restriction policy.
• Residential address: Including city, district, and postcode. Used for identity verification and fraud prevention.
• National Identity Card (NID) number or passport number: Collected as part of mandatory KYC verification for all registered accounts.
• Gender: Collected optionally to personalise your experience and for aggregate demographic analysis.

B. Contact Data

• Email address: Used for account notifications, bonus communications, security alerts, and responding to support queries.
• Mobile phone number: Used for two-factor authentication (2FA), account recovery, and — where you have opted in — WhatsApp support communications.

C. Financial & Payment Data

• Payment method details: Including your registered bKash, Nagad, Rocket, Upay, Visa, or Mastercard account identifiers. dhaka 777 does not store full card numbers; these are handled by our PCI-DSS compliant payment processing partners.
• Transaction history: Records of all deposits, withdrawals, bonus credits, and wager settlements on your account.
• Source of funds declaration: Where required for enhanced due diligence under our anti-money laundering obligations, we may request documentation evidencing the source of funds deposited to your account.

D. Gaming & Behavioural Data

• Game activity logs: Records of games played, bet amounts, outcomes, session durations, and game preferences across all product verticals including cricket betting, live casino, jackpot slots, and fish shooting games.
• Responsible gaming interactions: Records of any deposit limits, cool-off periods, or self-exclusion requests you have made, used to enforce your stated preferences and comply with our responsible gaming obligations.
• Bonus and promotion history: Records of all bonuses claimed, wagering progress, and promotional communications you have engaged with.

E. Technical & Device Data

• IP address: Logged at login and during active sessions. Used for geolocation, fraud detection, and security monitoring.
• Device identifiers: Including device type, operating system, browser type and version, and unique device fingerprint where applicable.
• Session data: Login timestamps, session duration, pages visited, features accessed, and navigation patterns within the platform.
• Cookie data: See Section 4 (Cookies & Tracking) for a full description of the cookies dhaka 777 uses.

F. Communications Data

• Support correspondence: Records of all live chat sessions, email exchanges, and WhatsApp communications between you and the dhaka 777 support team. These records are retained for quality assurance, training, and dispute resolution purposes.
• Survey and feedback responses: Where you voluntarily participate in player satisfaction surveys or provide feedback on the platform.

2 How We Use Your Data

dhaka 777 processes personal data only for specific, legitimate purposes. We do not sell your personal data to third parties, and we do not use your data for purposes that are incompatible with the purposes described in this section. The primary purposes for which dhaka 777 processes your personal data are as follows:

Where dhaka 777 relies on your consent as the legal basis for processing — for example, sending you promotional emails or WhatsApp messages about new games, bonuses, or seasonal offers — you may withdraw that consent at any time by contacting [email protected] or by adjusting your communication preferences within your account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

dhaka 777 uses aggregated, anonymised behavioural data to improve the platform experience, optimise game lobby layouts, identify popular betting markets, and develop new features. This aggregated data cannot be used to identify any individual player and is not subject to the same data protection obligations as personal data.

3 Data Sharing & Disclosure

dhaka 777 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose.

A. Service Providers and Data Processors

dhaka 777 works with a number of carefully selected third-party service providers who process personal data on our behalf as data processors, strictly under our instruction and subject to binding data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network processors (Visa/Mastercard acquiring banks) who process payment transaction data to facilitate deposits and withdrawals.
• KYC and identity verification partners: Third-party identity verification services that assist in the validation of government-issued identification documents and age verification checks.
• Game content providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi whose game software is integrated into the dhaka 777 platform and who may receive anonymised session and wager data for technical purposes.
• Cloud hosting and infrastructure providers: Secure cloud hosting services that store platform data on encrypted servers.
• Fraud detection and cybersecurity services: Third-party tools that analyse device and session data to identify and prevent fraudulent activity on the platform.
• Email and communications platforms: Services used to deliver account notifications, support responses, and — where consented — promotional communications.

B. Legal and Regulatory Disclosure

dhaka 777 may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory direction. Such disclosures are made only to the extent required and in accordance with applicable legal process. Where legally permissible, dhaka 777 will attempt to notify you of any such disclosure.

C. Business Transfers

In the event that dhaka 777 undergoes a corporate restructuring, merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified by email to your registered address if such a transfer affects your personal data, and the acquiring entity will be required to honour the terms of this Privacy Policy.

4 Cookies & Tracking

dhaka 777 uses cookies and similar tracking technologies to deliver and improve the platform experience. A cookie is a small text file placed on your device by a website server when you visit a page. Cookies allow the platform to remember your preferences, maintain your logged-in session, and analyse how players navigate and use the site.

The following categories of cookies are used on the dhaka 777 platform:

dhaka 777 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts that share your browsing data with external advertising networks. Analytics cookies used on the platform are configured in anonymised or pseudonymised mode and do not transmit personally identifiable information to third parties.

You may control cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, and you can configure your browser to alert you when a cookie is being set. Please be aware that disabling strictly necessary cookies will impair your ability to log in and use the dhaka 777 platform. Instructions for managing cookies are available through your browser's help documentation.

5 Data Retention

dhaka 777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, anti-money laundering, or reporting requirements. The retention periods applied to the main categories of personal data are as follows:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations.
• KYC verification documents: Retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction, in accordance with financial record-keeping requirements.
• Gaming activity logs: Retained for the duration of the active account plus three (3) years following account closure, used for dispute resolution, responsible gaming analysis, and platform improvement.
• Customer support communications: Retained for three (3) years following the date of the communication, used for quality assurance, training, and dispute resolution.
• Marketing consent records: Retained for three (3) years from the date of consent or the date of last engagement with a marketing communication, whichever is later.
• Technical and session logs: Retained for up to twelve (12) months for security monitoring and fraud detection purposes, after which they are deleted or permanently anonymised.

Where personal data is no longer required for the purpose for which it was collected and the applicable retention period has expired, dhaka 777 will securely delete or permanently anonymise that data. Anonymised data — which cannot be used to identify any individual — may be retained indefinitely for aggregate analytical purposes.

In circumstances where a legal dispute, regulatory investigation, or law enforcement inquiry is active or reasonably anticipated, dhaka 777 may extend the retention period for relevant personal data until the matter is fully resolved, even if the standard retention period would otherwise have expired.

6 Data Security

The security of your personal data is a fundamental priority for dhaka 777. We implement a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures are reviewed and updated on a regular basis to reflect the evolving threat landscape.

• TLS encryption in transit: All data transmitted between your device and the dhaka 777 platform is protected by 256-bit TLS (Transport Layer Security) encryption, ensuring that your personal and financial information cannot be intercepted during transmission.
• Encryption at rest: Sensitive personal data — including identity documents, KYC records, and financial transaction data — is stored in encrypted form on our secured servers.
• Access controls: Access to personal data within dhaka 777's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific role, and all access is logged and audited.
• Two-factor authentication (2FA): dhaka 777 strongly recommends — and in certain high-risk scenarios requires — the use of two-factor authentication on player accounts to prevent unauthorised access.
• Fraud detection systems: Real-time monitoring tools analyse login patterns, device fingerprints, and transaction behaviour to detect and respond to suspicious activity on player accounts.
• Vulnerability management: The platform undergoes regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Staff training: All dhaka 777 staff who handle personal data are trained in data protection best practices and are bound by confidentiality obligations.

7 Your Data Rights

As a registered player on the dhaka 777 platform, you hold a number of rights with respect to your personal data. dhaka 777 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our data team at [email protected] with the subject line "Data Rights Request", including your full name and registered email address so we can verify your identity before processing your request.

Please note that some rights are subject to limitations. For example, the right to erasure does not apply where dhaka 777 is required to retain your data to comply with a legal obligation — such as the five-year anti-money laundering record-keeping requirement described in Section 5. Where we are unable to fully comply with a data rights request due to a legal obligation, we will explain this clearly in our response.

dhaka 777 will respond to all verified data rights requests within thirty (30) calendar days. In cases of particular complexity or where multiple requests are received simultaneously, this period may be extended by a further sixty (60) days, in which case we will notify you within the initial thirty-day period and explain the reason for the extension.

8 Policy Updates

dhaka 777 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, updates to platform services, changes in the data processing activities described above, or for other operational reasons. The effective date displayed at the top of this page reflects the date on which the current version came into force.

Where a material change is made to this Privacy Policy — meaning a change that significantly affects how your personal data is collected, used, or shared — dhaka 777 will notify registered players by email to their registered address at least fourteen (14) days before the change takes effect. For non-material changes such as typographical corrections or clarifications that do not alter the substance of the policy, we may update the page without prior notice.

The current version of this Privacy Policy is always accessible at https://dhaka-777.net/privacy-policy. We encourage you to review this page periodically to stay informed of how dhaka 777 protects your personal data. Your continued use of the platform following any update to this policy constitutes your acknowledgment of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or dhaka 777's data handling practices, please contact our support team at any time:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the dhaka 777 platform
• WhatsApp Support: Available 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response Time: All written privacy enquiries are acknowledged within 4 hours and fully responded to within 30 calendar days